General Terms & Conditions

RFQ(s)

 

When you have RFQ(s), please send to us by e-mail, skype or fax. (For better understanding, RFQ(s) by e-mails is more welcomed.) Please send us at least the basic information, including the specifications, quantity and shipping requirements. A formal or informal quotation will be prepared to send to you accordingly.


A quotation usually includes the following:

1) reference number;

2) specifications, pricing & lead time;

3) validity;

4) shipping option;

5) warranty instructions.

 

Purchasing notes

 

When specifications are confirmed and price is agreed, please kindly place your formal PO(s) by email attachment or fax; you can also choose to indicate your PO(s) in e-mail, which will be printed as formal one(s). Then Order Confirmation and Proforma Invoice will be prepared for you by Chenter.

 

In your PO(s), the following information is necessary: 

1) complete company name;

2) attention person(s);

3) billing & Shipping address;

4) phone & fax number.

 

Payments

 

Unless otherwise specified, Chenter accepts prepayments by wire transfer (or T/T, telegraphic transfer). You can choose US Dollar or EUR or other approved currencies. Our financial staff will check payments and keep customers updated promptly.

 

Warranty & Returns

 

Chenter guarantees all products to be produced and delivered in specifications. No liability will be taken by Chenter due to any misuse, abuse, accident, neglect, or other uncontrollable damages. Chenter reserves the rights to repair or replace non-conformity parts at our own decisions. Our liability is limited to order value at most.


Chenter can troubleshoot most problems by e-mail, fax or phone. When necessary, we will provide RMA number and instructions for customers to return the parts.